For technical support in how to upgrade your PHABRIX® product software, please select below or consult your product manual: FOR Sx PRODUCTS: Sx TAG/TAG-C, SxA, SxD, SxE FOR Rx PRODUCTS: Rx500, Rx1000, Rx2000 Email If you need technical support for a PHABRIX product, please contact us via email at email@example.com. Otherwise, you may follow these steps: 1) Fill out the form below. Please include as much information as possible in order to diagnose your technical or service issue faster. 2) Once submitted, you will get a separate confirmation email including an RMA number, in case you are asked to return the product. 3) Our Service Department will contact you as soon as possible with further instructions. Be aware that there is a US$100 (non-refundable) evaluation fee for products out of warranty. This fee will be subtracted from the final repair cost, if you decide to have the unit repaired with us. If the unit is required to be sent to our service center, please write the RMA number outside of the box, as part of the shipping instructions provided by our Service Dept. Customer or reseller is responsible for all shipping expenses to our service center (including taxes and customs duties, for international customers). CUSTOMER INFORMATION First Name * Enter your first name Last Name * Enter your last name Company Name Enter Company Name, if any Address * City * Province or State - Select Province/State - Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Nova Scotia Northwest Territories Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon ==================== Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Select the province in Canada or state in the US. If outside of Canada and US, leave blank Zip Code Country * United States Canada Argentina Bolivia Brazil Chile Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guatemala Haiti Honduras Mexico Nicaragua Panama Paraguay Peru Puerto Rico Uruguay Venezuela Phone Number Enter Phone Number. Include country code if outside of the US or Canada Email Address * Enter your email address PRODUCT INFORMATION PHABRIX® Product Model * PHABRIX® SxTAG / TAG-C PHABRIX® SxA PHABRIX® SxD PHABRIX® SxE PHABRIX® Rx500 PHABRIX® Rx1000 PHABRIX® Rx2000 PHABRIX® Qx Product Serial Number * Do you know the date of purchase? * YesNo Enter Date of Purchase * What type of Service do you require? * Repair Calibration Problem Description * Please be as detailed as possible describing the problem that your unit is experiencing. You may also enter any additional information that you want us to know, such as best time to contact you.